visual idea network

Visual Idea Network Terms & Conditions

Acceptable Usage Policy

Legal Amended From 30/11/2023


Acceptable Use Policy (AUP) and Terms & Condition (T&C) Visual Idea Network issues this document. The company shall be known throughout this document as Visual Idea Network.

By using our services, you are agree to the AUP and Terms & Conditions stated in our website.

1. Content

All hosting & server services provided by Visual Idea Network may be used for lawful purposes only. Transmission, storage, selling, or presentation of any information, data, item, product, or material in violation of Malaysia (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is “adult only” content, selling illegal products, items, or material protected by trade secrets and other statues. The subscriber agrees to indemnify and hold harmless Visual Idea Network from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of Non-Acceptable Contents, Links, Items, or Products:

Free Hosting
Pirated software
Adult Websites
Hacking programs or archives Warez Sites
Illegal MP3's or Media (Including any format image)
Spamming Software
Scamming, Phishing, Email Spam, Gambling, Botnet, Port Scan
Virus, Malware, Adware & Harmful Contents
Defamatory Statement
Selling Items or Products that is Deemed to be Illegal
Selling of Health, Medicine, Beauty, Supplement, or Consumable Products that are not Approved by its Respective Government Body

Please note that if the subscriber violated the terms & conditions even if not explicitly listed above, Visual Idea Network has the right to suspend or terminate the service without refund.


Effective as of August 1st, 2023, we will be implementing routine checks on all IPs to identify any blacklisted RDNs. If any RDNs are discovered on the blacklist, they will be promptly removed without any prior notice. It's important to note that blacklisted IP servers will not be eligible for refunds.

SPAM & Abuse Fees (All Services)

Effective from 20/12/2022, we will collect the abuse fees $30 (apox. RM150) per abuse if the user triggers the abuse. For the first warning from our abuse team was not counted, in the second warning, the abuse team will be suspend the server network and client should make the abuse fees payment by $30 (apox. RM150) to re-activate the server. If client refuse to make payment the abuse fees, the server will be terminate immediately. Please note that we would not responsibility the data lost and refund. 


The storage capacity provided with the hosting plan you have purchased is defined as disk space. It is used in order to place content such as your web pages, databases, and email accounts. You can not use the provided disk space as backup storage, media for file transfer (via FTP, HTTP and etc.), or file sharing storage.

In order to use this space for shared hosting, you have to respect the following conditions:

You may only store your website's content. It is forbidden to use it for personal or unrelated pieces of data that are not part of your website.

If we detect you are using the disk space for other purposes, we can end the hosting contract and terminate your account.

Define “Unlimited” or “Unmetered”

While we provide Unlimited/Unmetered services, it is important to note that the disk space cannot be abused for purposes such as using it solely as backup storage or storing content unrelated to your website. Any archive or zip file found will be promptly removed from the server.

2. Service Deploy

Below is the period of time for the service to deploy once the payment is complete:

Domain Register & Transfer – Within 24 hours (Included Public Holiday & Weekend)
Hosting & Reseller Hosting – Within 24 hours (Included Public Holiday & Weekend)
VPS Server – Within 12 hours (Included Public Holiday & Weekend)
German Cloud Server - Within 24 - 48 hours (Included Public Holiday & Weekend)
Dedicated Server – Within 24 hours (Included Public Holiday & Weekend)
SSL Certificates – Within 24 hours (Included Public Holiday & Weekend)

3. Payment

Visual Idea Network support various payment method to assist client make smoothly payment, the payment method including:

a) PayPal/PayPal Transfer
b) Razer Payment Gateway (International Gateway)
c) Cheque (For Malaysia only)
d) Purchase Order (PO)
e) Reap Global (Discontinued on June)

4. Purchase Order (PO)

Visual Idea Network accepted company Purchase Order (PO), this method only accepted in Corporate, Enterprise, Government & Private Sector Company. 

For PO order service, the order amount exceed USD$500 or RM2000 (Ringgit Malaysia), the company should be make 60% advance deposit first payment. Once the order is success delivery by Visual Idea Network, the company should be complete another 40% payment within 14 days (Bank working days).

In the event that the company fails to make the remaining balance payment within a period of 14 days, the service shall be suspended until full payment is received and cleared. It is important to be aware that the deposit made upon successful delivery is non-refundable.

In another case, if payment couldn't make it before due date, kindly contact our billing team for assist: [email protected]

The payment shall be ONLY pay to:

Company Name: Visual Idea Network
Bank Name: OCBC Bank (Malaysia) Berhad
Account Number: 790 111 6316
Swift code: OCBCMYKL XXX
Country: Malaysia


5. Money-Back Guarantee / Refund Policy

Below is the service Money-Back Guarantee as the list below:

a) Hosting & Reseller Hosting – 30 Days
b) Domain – Non-Refundable after registration
c) VPS – 14 Days
d) Dedicated Server – 7 Days
e) SSL Certificate & Other Security Services – 15 Days

Please note that any violated the terms & conditions are NOT eligible for refunds. 

Payment Refund Period

a) PayPal – Within 1 or 2 working day.

b) Malaysia Gateway – Depend on the Malaysia Bank process, could be taken up to 14 days.


6. Suspend & Terminate.

Service Suspension: In the event of non-payment beyond the invoice due date by a period of 3 days, the service shall be subject to suspension.

Service Termination: In the event of service suspension persisting for a period of 5 days, the service shall be terminated, and it is important to note that the data cannot be restored thereafter.


7. Currency

Visual Idea Network major currency is MYR (RM or Ringgit Malaysia) and minor currency is US Dollar ($) and SGD (S$).

Visual Idea Network may update the currency rate without period notice. 

Pricing may vary depending on the major currencies.

Disclaimers for Visual Idea Network

All the information on this website - - is published in good faith and for general information purpose only. Visual Idea Network does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Visual Idea Network), is strictly at your own risk. Visual Idea Network will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.


By using our website, you hereby consent to our disclaimer and agree to its terms.


Should we update, amend or make any changes to this document, those changes will be prominently posted here.

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